Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business. – Zig Ziglar
Embrace the opportunity intrinsic in a complaint. You can not only build better relationships with the client, but also reap the benefits of them sharing about how you made them happy and solved their pain point. Word of mouth is your best advertisement.
Do you have a great customer service story to share?